Support Centre
Answers to the questions we hear most. If something is still unclear, our team is one message away.
How do I start playing?
Open the Games page, choose any slot, and press Play Free. The demo loads in a window straight away — no account or payment required.
Why can I only see demo versions?
Hofmühl Play is a social casino. We deliberately offer demos only, so the experience stays free and money-free for everyone.
Do I have to register?
Registration is optional. It simply stores a display name locally in your browser. You can play every game without signing up.
Where is my account stored?
Any name you enter lives in your own browser via local storage. We do not keep server-side profiles for casual play.
A game will not load — what should I do?
Refresh the page, check your connection, and make sure your browser allows the game window. Most issues clear up after a reload.
Can I play on my phone?
Yes. The site is fully responsive, with a mobile menu and a bottom navigation bar so demos work comfortably on small screens.
Is any of this real-money gambling?
No. There are no deposits, no winnings and no withdrawals. Everything is for entertainment only using valueless virtual credits.
How do I contact a human?
Use our contact form and we will reply within 24 hours, or email [email protected] directly.